Direct Ferries - support for your booking
Booked your ticket through our booking partner Direct Ferries? Their help centre lets you change or cancel your booking and find your travel documents. Keep your booking reference to hand.
Contact
Got a question about your booking or the crossing to Morocco? Here's who to contact.
Booking question
Support for tickets, changes and cancellations via Direct Ferries
Question about the crossing
Timetable, check-in and on board - your route's operator can help
Ports
Official terminal page with directions and check-in procedures
Ferry operators - questions about the crossing
For questions about the timetable, check-in, cabins or your vehicle on board, your route's operator is the right contact. Tickets booked directly with the operator are also managed there.
- DFDS (formerly FRS): Customer service, Strait of Gibraltar from Algeciras and Tarifa
- Baleària: Help centre, tel. +34 912 660 215
- Baleària Canarias (formerly Naviera Armas): Help centre, Almería-Melilla route
- AML - Africa Morocco Link: Contact, routes to Tangier
- GNV: Contact form
- La Méridionale: Contact, Marseille-Tangier Med route, tel. +33 970 83 20 20
Ports - directions & terminals
For the Genoa route, the official terminal page has directions and check-in details. For the other ports, you'll find the details on the relevant route page.
- Genoa: Stazioni Marittime Genova